Orders

Inspecting your doll delivery
Upon delivery, do not use the doll immediately. While we always visually confirm every delivery prior to shipping, it is always recommended to inspect your order to ensure accuracy. Before unwrapping everything and using the doll, confirm that your delivery matches your order. (Verify skin tone, head, etc.) In rare occasions some items including nails, and eyebrows may become loose in transit or if it was inspected by US customs. These items can be re-attached using traditional methods that can be found online. Very minor skin imperfections and slight variations may also be found on the skin surface that was caused by the manufacturing process, minor makeup imperfections, lipstick gloss coating peeling, seam lines, injection sites for the molding process, and other minor imperfections are not considered defects and are not covered by our guarantees. Take photos of anything that may appear to be damaged, they must be sent to us for review within 24 hours to be considered. We will do our best to resolve the issue for you. 

Payment Methods
We accept any form of payment method such as Google pay, apple pay, American express, visa, mastercard, and credit card.

Billing statement 
For your privacy, your purchase will appear as DWW or Elysium Ventures in your billing statement. 

Shipping

Discreet Shipping
We offer free and discreet worldwide shipping for all doll orders. Beware that due to import laws, we do not ship to the following destinations: Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Brazil. There are No hidden costs, the price you see on our website is the final price you pay. If customs fees are required by your country, they will be assessed at checkout.  

Delivery Method
We use UPS and FedEx for all deliveries worldwide. We aim to ship all of our products out as quickly as possible so you can enjoy your new companion, but please be aware that your doll is made to order even if its preconfigured, and it does take time to craft. The doll will be packaged in a plain brown carton box. 

Returns 

Return Policy

We take product quality extremely serious. Which is why every doll is thoroughly inspected prior to leaving the factory. But due to the nature of the product and COVID19 safety protocols, we are unable to accept returns. However, in the event you receive a defective product, it must not have been used, and you must contact us within 24 hours of receiving the product using our contact form. Please be sure to specify the problem as detailed as possible, and the exact issues. Also include clear photos and videos if necessary so we can resolve the issue as quickly as possible. If your product has been inspected and we have determined that it is defective, we will work with you to resolve the matter as quickly as possible. Due to federal & state laws regarding handling of medical grade sanitary products, if the item is damaged due to improper handling or used in any way, you are not eligible for any return. Please take every precaution to take care of the item to avoid any damage to the product.

Satisfaction Purchase Guarantee

All the dolls we sell go through a strict manufacturing process and use only the best materials in the business. The dolls go through a rigorous quality control process to ensure skeleton reliability, skin softness, color accuracy, and multi-point quality inspection process. Once your order is submitted to manufacturing, your order details are finalized and cannot be changed. Before your order is shipped to you, we will validate to ensure that your order matches the product that will be shipped which will include factory photos validating order accuracy. It is unlikely that any damage or defect will be found on your doll but in the event a problem has occurred or the package was damaged in transit, we will do our best to resolve the problem. All of our dolls are 100% authentic as we are an official US sex doll retailer of Piper Doll, Doll House 168, and Doll Forever.